Avaya survey shows; continued demand for traditional interactions highlights importance of omni-channel solutions. Sydney, Australia, 2017 – Australian customers would prefer to resolve their basic banking issues without having to deal with a human being, according to a new survey by market researcher, YouGov. The Avaya-commissioned Customer Experience in Banking 2017 report indicates that Australians’ most-preferred method of contact with their bank would be via the website, while a third, 34 per cent, regularly use mobile banking apps, more than their counterparts in the UK and UAE.
Avtec Inc., an Avaya DevConnect program member headquartered in Lexington, South Carolina, has announced that the company, “has been chosen to deploy its award-winning Scout™ dispatch console system in support of Brightline, the new privately financed and operated express rail service slated to begin transporting riders between Miami and West Palm Beach in 2017, and eventually extending service from Miami to Orlando.”
In the August 24, edition of the NOW@Avaya podcast, AVAYA PODCAST NETWORK™ host Mark Fletcher discusses the news that Zang Cloud has helped WhatConverts whose applications for marketing agencies, “tracks how phone calls, web forms and e-commerce transactions tie back to customer activity,” reduce costs by 94 percent. Fletcher reports, “With Zang Cloud, WhatConverts found all the capabilities it had before – and more – in an affordable, easy to use package.
NEC Enterprise Solutions has announced that “Release 6.41 R3 of the acclaimed NEC IP DECT wireless solutions are now fully certified and available for interoperability with Avaya Aura, IP Office and CS1000 systems,” writes Ian Taylor. “Rigid compliance tests in the Avaya DevConnect compliance testing program have certified full interoperability between NEC’s IP DECT 6.41 and Avaya IP Office and Avaya Aura systems.
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